frequently asked questions (FAQ)

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at SOJA&CO., your satisfaction is important to us

you will find below the answers to the questions we get most often. if you have a different question or if you need more information, our team will be happy to assist! all you have to do is click on the chat icon at the bottom right of your screen, or write us at support@sojaco.ca.

our brand

SOJA&CO. was founded in the beautiful city of Montreal, Quebec. Our current warehouse is located in Longueuil, on Montreal's south shore.

our products are proudly developed and produced in Quebec.

at SOJA&CO. we are committed to being eco-friendly by using high-quality local ingredients and sustainable practices to minimize our ecological footprint. we carefully select suppliers to provide natural ingredients and prioritize environmentally-conscious packaging.

our products

we provide a diverse selection of products to cater to a variety of tastes. if you're unsure which ones to choose, our fragrances quiz can help guide you to the right purchase.

visit this page to take the quiz.

yes, all SOJA&CO. products are vegan and cruelty-free.

our candles are made of 100% natural soy wax, which emits 90% less soot when burned and does not increase the levels of CO2 in the atmosphere. furthermore, our cotton wicks are lead-free and our plant-based, vegan fragrances are free of toxins such as phthalates. we therefore avoid as much as possible the release in the air of respiratory system irritants that could be dangerous for you, your fetus or your animals. moreover, our fragrances do not contain essential oils (which are less recommended for pregnant women) except for the following candles:

  • Coconut + Wasabi
  • Elemi, Bergamot & Saffron
  • Mango + Paprika
  • Citronella + Geranium

to reduce the risk even further, we recommend you try our reed diffusers. they give off the same fragrances as our candles, but without releasing any fine particles into the air.

cotton wicks, which are actually cotton filaments braided together, are commonly used for candles because they work well with different types of wax. they require little maintenance, create a higher vertical flame, and those used by SOJA&CO. do not contain lead (sometimes present in order to create a better projection). cotton wicks should be trimmed 1/4 inch from wax surface before each use.

wood wicks are thin strips of wood designed for this purpose. the main attraction of a wood wick is the crackling sound, similar to a fireplace, emitted by the candle when lit. the flame is horizontal and therefore less high but the wax tends to melt more evenly, therefore the projection of the scent is optimized. wood wicks require a little more maintenance, including trimming the wick to 1/8 inch from the wax surface before each use. it is possible that this wick will be more difficult to light and keep lit if the maintenance is not well done. more details here

in the end, both types of wicks work well for burning candle wax and releasing a fragrant scent. the cotton one is often purchased for its ease of use, while the wooden one is prized for the mood it creates. the choice of wick is really a matter of preference, so why not try both?

Wood wicks are only offered in the 8oz size for select fragrances. To see which are available, visit this collection.

candles with wood wicks require more maintenance than cotton wick candles. please see the full candle care guide here.

the level of scent diffusion coming from candles is directly related to the amount of wax in the container. it is therefore quite normal that the 2oz size disperses much less than the larger sizes. we recommend using the 2oz as a test candle to determine if a fragrance appeals to you, then purchasing a larger size to fully enjoy the fragrance. another option would be to place the 2oz candle in a smaller room (like a bathroom), which amplifies the scent given the limited space.

for more candle care tips, visit CANDLE CARE

OTHERS

please visit this page for all the details.

please notify us as soon as possible if you wish to cancel an order after it has been placed. since we aim for quick processing, most orders are shipped within 24 hours of being placed, and once shipped, we are unable to make any changes. we recommend double-checking your cart and shipping address before submitting your order.

learn more about our shipping policy right here.

we accept Visa, American Express, Mastercard, Discover, Diners Club, Bancontact, IDeal, Shop Pay, Apple Pay or Paypal.

if you need to change the shipping address on an order you've placed, please notify us as soon as possible. since we aim for quick processing, most orders are shipped within 24-48 hours, and once shipped, no changes can be made.

we recommend reviewing your cart and shipping address carefully before submitting your order.

once your order is assembled by our team, you'll receive an automated email with your shipping number. you can track your order directly on the carrier's website using this number for real-time updates on your shipment's status.

please visit this page for all of the details.

write us at support@sojaco.ca ou by chat (the icon at the bottom right of your screen) with your order number starting with SOJACO, which product is damaged, and supporting photos. we will get back to you as soon as possible to discuss the options with you.

please visit this page for all of the details.

please note that extreme temperatures (both hot and cold) can damage our products. therefore, if you're not home at the time of delivery, our carrier reserves the right to postpone it or drop off your order at a service point near you.

points de vente

please visit this page for full details about SOJA&CO. stores and our retailers across Canada and USA.

promotions and rewards

we love a great deal! make sure to subscribe to our email and text messages to get a discount on your purchase. sharing your birthday will also earn you a deal!

unfortunately, discount codes and promotions cannot be combined! promotional codes apply to most products, but not all. the only rewards that can be combined with other promotions are those from the SOJA CLUB loyalty program."

it's easy, the more loyal you are to the brand, the more S&CO. points you earn! redeem those points for goodies of your choice. don't forget to log in at each visit in order to fully benefit from the program!

visit this page for more details.

others

we do not currently have a program where we can take back your containers. however, we encourage you to reuse them at home. here are a few examples

you can also fill up your empty containers with our products offered in bulk at our SOJA&CO. boutiques

finally, we are currently working on an innovation allowing us to offer you new options for reusing candle jars. more information to come!

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