shipping policy

 

SHIPPING COSTS

CANADA

shipping is free for all orders $85+ (before taxes and after discounts) anywhere in Canada. orders below this minimum will be entitled to a preferential flat rate of $11.95 across the country.

it is very important to double check the address entered when you place an order. we are not responsible for any costs incurred if there is an error or if you forget a detail (eg. unit number) in your address.

 

UNITED STATES

shipping is free for all orders CAD $100+ (before taxes and after discounts) anywhere in the United States. orders below this minimum will be entitled to a preferential flat rate of CAD $15 across the country.

it is very important to double check the address entered when you place an order. we are not responsible for any costs incurred if there is an error or if you forget a detail (eg. unit number) in your address.

 

DELIVERY TIMEFRAME

QUEBEC AND ONTARIO

your order will be prepared and will leave our warehouse a maximum of 3-5 working days* following your purchase. your package will then arrive at your home in 2-3 working days* depending on your location. there may be additional delays beyond our control on the carrier's end.

when your order leaves the warehouse, you will receive an email with your tracking number in order to follow it along. this number will be active 24 to 48 hours after you receive it.

 

NATIONAL (rest of Canada)

your order will be prepared and will leave our warehouse a maximum of 3-5 working days* following your purchase. your package will then arrive at your home in 5-7 working days* depending on your location. there may be additional delays beyond our control on the carrier's end.

when your order leaves the warehouse, you will receive an email with your tracking number in order to follow it along. this number will be active 24 to 48 hours after you receive it.

 

ÉTATS-UNIS

your order will be prepared and will leave our warehouse a maximum of 3-5 working days* following your purchase. your package will then arrive at your home in 10 working days* depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

when your order leaves the warehouse, you will receive an email with your tracking number in order to follow it along. this number will be active 24 to 48 hours after you receive it.

*please note that there may be a slightly longer delivery delays during peak periods such as during national sales days (Black Friday, Boxing Day) and during the holiday season.

 

MY PARCEL SEEMS TO BE LOST. WHAT SHOULD I DO?

contact the carrier directly (eg. Canada Post) with your tracking number. they will be able to tell you exactly where your package is. if they ever tell you that they can't find it (it's rather rare), write us at support@sojaco.ca and we will help you.

 

ARE THE SHIPPING FEES REFUNDABLE?

all shipping charges, including those for returns, are non-refundable. please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).

subscribe to the SOJA&CO. newsletter

no spam, just some love! stay up to date with news, promotions, contests, launches, and more!