free shipping on all orders $95 and over (before taxes and after discounts) across Canada, orders not reaching this minimum benefit from a preferential flat rate of only $11.95 across the country

you also have the option to choose other shipping methods like 'Express Post' to receive your order faster, these options are available during checkout

please note that once your order is shipped, we can no longer be held responsible for its delivery, if your shipping address is incorrect, redelivery fees will be at your expense, similarly if a package is returned to our warehouse because you were unable to receive it within the allotted time, return shipping fees will be at your expense

SOJA&CO. reserves the right to adjust shipping fees for certain remote destinations (Yukon, Northwest Territories, Nunavut) where actual shipping costs may be considerably higher, we will always contact you before shipping if additional fees apply

free shipping on all orders $150 US and over (before taxes and after discounts) throughout the United States, orders not reaching this minimum benefit from a preferential flat rate of $15 US across the country

we systematically include all important customs documents to facilitate the passage of your order, generally all orders under $800 US do not generate any additional customs fees thanks to the very advantageous American de minimis threshold, however some states may have specific rules that we cannot control, which is why we cannot be held responsible for any potential additional fees although this remains very rare no returns or exchanges are possible for orders delivered to the United States

we offer free shipping on all orders €200 and over for orders below this amount, shipping fees are calculated based on the weight and destination of your order

all our orders are currently shipped from Canada depending on the amount of your order and the carrier used, VAT fees may be charged to you upon delivery rest assured: you will never pay VAT twice we are currently in the process of registering for the European VAT system to optimize this process and avoid these additional fees in the future

regarding customs fees, we systematically include all necessary documents to avoid these additional costs although we cannot guarantee anything 100%, if you encounter unexpected fees, contact us immediately

your feedback helps us improve our service, and we are actively studying the possibility of shipping directly from France for the euro zone to optimize your shopping experience

delivery times vary according to your location and the selected carrier. you will receive a tracking number as soon as your order is shipped to track its progress no returns or exchanges are possible for Euro Zone orders

for eligible international destinations, shipping is at the customer's expense

shipping fees will vary according to the destination region

please note that customs fees are also at the customer's expense. SOJA&CO. is not responsible for possible additional fees according to regions (taxes, customs fees, tariffs, etc.).

no returns or exchanges are possible for international orders

we have a standard, 2-4 business days processing time, plus a 3-7 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.

we have a standard, 2-4 business days processing time, plus a 5-7 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.

we have a standard, 2-4 business days processing time, plus a 10 business days shipping ETA, depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

we have a standard, 2-4 business days processing time, plus a 12 business days shipping ETA, depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

contact the carrier directly (eg. Canada Post) with your tracking number. they will be able to tell you exactly where your package is. if they ever tell you that they can't find it (it's rather rare), write us at support@sojaco.ca and we will help you.

all shipping charges, including those for returns, are non-refundable. please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).

it is your responsibility to pick up your package at the post office within the time limit set by Canada Post. if this time limit is exceeded and the package is returned to us, it may be reshipped (reshipment costs at the customer's expense), or refunded (less return shipping costs paid by SOJA&CO.).