shipping is free for all orders $95+ (before taxes and after discounts) anywhere in Canada. orders below this minimum will be entitled to a preferential flat rate of $11.95 across the country

shipping is free for all orders US$150+ (before taxes and after discounts) anywhere in the United States. orders below this minimum will be entitled to a preferential flat rate of US$15 across the country.

shipping to eligible international destinations is at the customer's expense. shipping fees will vary depending on the destination region. please note that customs fees, if applicable, are also the responsibility of the customer.

we have a standard, 2-4 business days processing time, plus a 3-7 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.

we have a standard, 2-4 business days processing time, plus a 5-7 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.

we have a standard, 2-4 business days processing time, plus a 10 business days shipping ETA, depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

we have a standard, 2-4 business days processing time, plus a 12 business days shipping ETA, depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

contact the carrier directly (eg. Canada Post) with your tracking number. they will be able to tell you exactly where your package is. if they ever tell you that they can't find it (it's rather rare), write us at support@sojaco.ca and we will help you.

all shipping charges, including those for returns, are non-refundable. please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).

it is your responsibility to pick up your package at the post office within the time limit set by Canada Post. if this time limit is exceeded and the package is returned to us, it may be reshipped (reshipment costs at the customer's expense), or refunded (less return shipping costs paid by SOJA&CO.).