shipping policy

we ship your order as quickly as possible, always!

CANADA POST STRIKE

no worries! we work with several trusted carriers, which allows us to ensure your orders are delivered without any unusual delays.

you can complete your purchase with peace of mind!

*conditions apply for remote locations only serviced by Canada Post

shipping costs

shipping is free for all orders $95+ (before taxes and after discounts) anywhere in Canada. orders below this minimum will be entitled to a preferential flat rate of $11.95 across the country

shipping is free for all orders US$150+ (before taxes and after discounts) anywhere in the United States. orders below this minimum will be entitled to a preferential flat rate of US$15 across the country.

shipping to eligible international destinations is at the customer's expense. shipping fees will vary depending on the destination region. please note that customs fees, if applicable, are also the responsibility of the customer.

it is very important to double check the address entered when you place an order. we are not responsible for any costs incurred if there is an error or if you forget a detail (eg. unit number) in your address.

delivery timeframe

we have a standard, 2-4 business days processing time, plus a 3-7 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.

we have a standard, 2-4 business days processing time, plus a 5-7 business days shipping ETA depending on your location. there may be additional delays beyond our control on the carrier's end.

we have a standard, 2-4 business days processing time, plus a 10 business days shipping ETA, depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

we have a standard, 2-4 business days processing time, plus a 12 business days shipping ETA, depending on your location. there may be additional delays beyond our control on the carrier's end and at customs.

when your order leaves the warehouse, you will receive an email with your tracking number in order to follow it along. this number will be active 24 to 48 hours after you receive it.
*please note that there may be a slightly longer delivery delays during peak periods such as during national sales days (Black Friday, Boxing Day), pre-sales promotions and during the holiday season.

FAQ

contact the carrier directly (eg. Canada Post) with your tracking number. they will be able to tell you exactly where your package is. if they ever tell you that they can't find it (it's rather rare), write us at support@sojaco.ca and we will help you.

all shipping charges, including those for returns, are non-refundable. please also note that if you make a mistake in the address, the second shipping attempt will be at your expense at all times (even if you were entitled to a free delivery on the initial order).

it is your responsibility to pick up your package at the post office within the time limit set by Canada Post. if this time limit is exceeded and the package is returned to us, it may be reshipped (reshipment costs at the customer's expense), or refunded (less return shipping costs paid by SOJA&CO.).