elevate every burn: simple care tips for a clean flame, even melt, and flawless ambiance—every single time
01. before the first use
cotton wicks should be trimmed to 1/4 inch above the wax surface before each use
place the candle on a stable, heat-resistant surface—away from children, pets, drafts, and flammable materials
to light the candle, tilt it slightly and hold a lighter or match to the wick for a few seconds
02. during the first use
always allow the entire surface to melt (1–2 hours depending on the size) to prevent tunneling and wick drowning
do not burn the 2 oz format for more than 2 hours — the jar may overheat
for larger sizes, limit each burn to 4 hours (ideally 2–3 hours per cycle)
recenter the wick after each use, while the wax is still soft, to help prevent the glass from cracking
03. for your next uses
always trim the wick to 1/4 inch before each use — a wick that’s too long or too short can cause the flame to go out
remove any ash, match remnants, or debris from the wax before lighting
to extinguish the candle, use a snuffer to avoid smoke and splattering
04. help! my wick keeps going out!
wax tunneling: melt the surface using a hairdryer or a match (be cautious with the heat), then absorb the excess wax with a paper towel or level it gently with a rounded knife
ash buildup: remove it before lighting—otherwise, the flame may be too weak
poorly trimmed wick: always trim cotton wicks to 1/4 inch before each use to prevent the flame from going out too soon
05. give your jar a second life
when about 1/4 inch of wax remains, your candle has reached the end
place the jar in the freezer or pour boiling water over the cooled wax to help remove it
hand wash with mild soap and give your jar a second life — it’s your turn to get creative!
here are a few of our favorite reuse ideas (and we’d love to see yours too!)
candle accessories
reed diffusers
discover how to choose, place, and care for your reed diffuser to keep it working beautifully and filling your home with fragrance
01. how to use it
remove the reed diffuser from its packaging and unscrew the cap insert the reeds into the container one at a time, spreading them out evenly to ensure they absorb the fragrance oil
allow the reeds to soak in the oil for a few minutes, then flip them so the saturated ends face upward, releasing the scent into the air
reed diffuser works better in small to medium room
02. flipping the sticks
it’s best to flip the reeds every one to two weeks. however, you can adjust this based on your preference for a stronger or more subtle scent
if the fragrance starts to fade or becomes less noticeable, it’s a good sign that the reeds need to be flipped
03. replacing the sticks
high-quality reeds can last up to six months, but you may notice a decrease in scent intensity after the first month
for best results, we recommend replacing your reeds every two to three months
04. how to extend the lift of a reed diffuser
flip the reeds regularly for even fragrance diffusion, and clean them with a soft cloth to remove dust
keep the diffuser away from sunlight and heat to prevent faster oil evaporation
for a more eco-friendly option, refill your diffuser with fragrance instead of replacing it
