returns & exchanges
AT SOJA&CO., YOUR satisfaction IS important TO US!
if one of our products does not suit you, we accept returns and exchanges within 21 days of purchase — both for orders in the online store and for purchases in our physical stores.
returns will only be accepted if they meet the following conditions:
- the product was purchased at full price (discounted products are non refundable)
- the product and its packaging are in like-new condition (unused and undamaged)
- the product is still available for sale (not discontinued)
for purchases made online, if the product meets all of the above criteria, place your return request at returns.sojaco.ca. please note that return shipping fees are the customer's responsibility. when the return is received at our warehouse, we will refund the cost of the product and the taxes to the card used during payment. shipping fees are never refundable.
there is no returns, refunds or exchanges possible on products purchased at a discount or during sales such as black friday/cyber monday/boxing day.
for any question (including products damaged during shipping), don't hesitate to write us at firstname.lastname@example.org or start a chat (the icon at the bottom right of your screen). have your order number starting with SOJACO in hand for the sake of efficiency.