Refund policy

RETURN AND REFUND POLICY

Satisfaction Commitment

SOJA&CO. is committed to offering superior quality products and places the utmost importance on customer satisfaction. Our return policy has been designed to ensure a confident shopping experience.

General Return Conditions

Return Period

  • Products may be returned within 21 calendar days following the date of receipt of your order.
  • Beyond this period, no returns will be accepted.
Products Eligible for Return

To be accepted, all returned products must meet the following conditions:

  • Be in their original packaging
  • Show no signs of use or damage
  • Include all accessories and documentation

Exclusions

The following items are not eligible for returns or refunds:

  • Products that have been unpacked, used, or damaged
  • Sale or promotional items
  • Products purchased during special commercial events (Black Friday, Cyber Monday, Boxing Day)
  • Items that are no longer available in our store at the time of the return request

Return Procedure

  1. Initiate your request: Visit our dedicated returns portal at returns.sojaco.ca
  2. Prepare your package: Carefully pack the product(s) to be returned in their original packaging
  3. Shipping: Return shipping costs are the responsibility of the customer

Refund Terms

Once your return has been received and validated by our team:

  • The amount of your purchase as well as applicable taxes will be refunded
  • The refund will be processed using the payment method used for the initial purchase
  • Processing time is generally 5 to 10 business days after receipt of your return

Promotions and Special Offers

Promotions available on our online store cannot be combined with other promotional offers or discount codes in circulation.

Contact and Assistance

For any questions regarding our return policy or to track the status of your request, our customer service team is at your disposal:

  • Email: support@sojaco.ca
  • Please mention your order number (beginning with SOJACO25) in all communications

SOJA&CO. reserves the right to modify this return policy without prior notice. The version in effect at the time of your purchase will be the one applicable to your order.