Package Protection Program
SOJA CARE Protection
your orders are in good hands—from the moment they leave our warehouse until they arrive at your door, including returns
What does it do?
with the SOJA CARE Protection, your orders are protected from start to finish.
by adding a fixed $4.99 fee at checkout, you enjoy full coverage in case of loss, theft, or damage during delivery. if anything goes wrong, we’ll replace or refund your product — hassle-free and as quickly as possible.
you have 30 days after the expected delivery date to submit a claim and benefit from a return at no additional cost, avoiding handling and shipping fees. without this option, returns are still possible, but the associated costs will be your responsibility
How it works
SHOP YOUR FAVOURITES
add your favorite products to your cart
add the SOJA CARE Protection
at checkout, select the SOJA CARE Protection option to add it to your order
Complete protection
your order is fully protected in case of loss, theft, or damage during delivery, including returns
Dedicated customer service
with SOJA CARE, you’ll enjoy fast, priority service — if anything unexpected happens, your request is taken care of right away and with great care
What’s Covered
the SOJA CARE protection is here to give you peace of mind from start to finish. it applies in situations such as:
- package lost during delivery
- package stolen (from your doorstep, mailbox, or building entrance)
- package damaged during transit
- delivery error caused by the carrier (incorrect address on their end)
in all these cases, you’ll receive a full replacement or refund — your choice, always hassle-free
What's not covered
to ensure fair and transparent handling, some situations unfortunately aren’t eligible for SOJA CARE protection:
- when the address provided at checkout contains an error
- if the package is refused by the recipient at delivery
- if the package is not picked up at the post office after notice
- if a product is damaged after it has been received by the customer
- if a product that has already been used or consumed is later declared damaged
we’re committed to offering a simple and honest service — thank you for your understanding!
change of plans?
no worries! if you change your mind about your product, SOJA CARE has you covered—you can return your items completely free of charge.
returns are accepted only under the following conditions:
- the product was purchased at full price (sale items are final)
- the product and its packaging are in new condition (intact, unused, and sealed)
- the product is still available for sale (not discontinued)
- no returns, refunds, or exchanges are allowed for purchases made during special sales events such as Black Friday, Cyber Monday, or Boxing Day
FAQ
simply check the SOJA CARE option at checkout.
the protection will automatically be added to your order.
no.
protection must be added at checkout to be valid.
you have up to 30 days from the expected delivery date to submit a claim under the SOJA CARE Protection.
simply fill out the return form available on this page to submit your request.
simply email us at support@sojaco.ca and mention that your order was covered by SOJA CARE. please include a brief description of the situation and, if applicable, photos showing any damaged items.
no — there's no need to contact the carrier.
our team handles everything for you, including communicating with the carrier on your behalf, so your claim is processed quickly and stress-free.
you can expect a response from our team within 48 business hours after submitting your claim through our returns portal.
we review each request carefully to ensure a smooth and timely resolution.
SOJA CARE Protection is non-refundable. because it takes effect as soon as your order is confirmed, it cannot be canceled or refunded afterward.
for now, the SOJA CARE Protection is available only in Canada.
we hope to expand this service to other regions in the future.