Package Protection Program
SOJA CARE Protection
with SOJA CARE, your orders are in good hands — from the moment they leave our warehouse until they arrive at your door
What does it do?
with the SOJA CARE Protection, your orders are protected from start to finish.
by adding a fixed $3.99 fee at checkout, you enjoy full coverage in case of loss, theft, or damage during delivery. if anything goes wrong, we’ll replace or refund your product — hassle-free and as quickly as possible.
you also have up to 30 days after the expected delivery date to submit your claim
How it works
SHOP YOUR FAVOURITES
add your favorite products to your cart
add the SOJA CARE Protection
at checkout, select the SOJA CARE Protection option to add it to your order — and choose delivery with or without a signature.
Complete protection
your order is fully protected in case of loss, theft, or damage during delivery
Dedicated customer service
with SOJA CARE, you’ll enjoy fast, priority service — if anything unexpected happens, your request is taken care of right away and with great care
What’s Covered
the SOJA CARE protection is here to give you peace of mind from start to finish. it applies in situations such as:
- package lost during delivery
- package stolen (from your doorstep, mailbox, or building entrance)
- package damaged during transit
- delivery error caused by the carrier (incorrect address on their end)
in all these cases, you’ll receive a full replacement or refund — your choice, always hassle-free
What's not covered
to ensure fair and transparent handling, some situations unfortunately aren’t eligible for SOJA CARE protection:
- when the address provided at checkout contains an error
- if the package is refused by the recipient at delivery
- if the package is not picked up at the post office after notice
- if a product is damaged after it has been received by the customer
- if a product that has already been used or consumed is later declared damaged
we’re committed to offering a simple and honest service — thank you for your understanding!
FAQ
simply check the SOJA CARE option at checkout, then choose the delivery method that works best for you — with or without signature.
the protection will automatically be added to your order.
no.
protection must be added at checkout to be valid.
you have up to 30 days from the expected delivery date to submit a claim under the SOJA CARE Protection.
simply email us at support@sojaco.ca and mention that your order was covered by SOJA CARE. please include a brief description of the situation and, if applicable, photos showing any damaged items.
no — there's no need to contact the carrier.
our team handles everything for you, including communicating with the carrier on your behalf, so your claim is processed quickly and stress-free.
you can expect a response from our team within 48 business hours after submitting your claim through our returns portal.
we review each request carefully to ensure a smooth and timely resolution.
SOJA CARE Protection is non-refundable. because it takes effect as soon as your order is confirmed, it cannot be canceled or refunded afterward.
for now, the SOJA CARE Protection is available only in Canada.
we hope to expand this service to other regions in the future.