frequently asked questions (FAQ) | Advent calendar
we have tried to group together the answers to your most asked questions on a single page!
you will find below the answers to the questions we get most often. if you have a different question or if you need more information, our team will be happy to assist! all you have to do is click on the chat icon at the bottom right of your screen, or write us at support@sojaco.ca.
ADVENT CALENDAR
celebrate the season with our calendar, featuring 24 little scented wonders in 1 oz amber jars
each fragrance evokes both the unexpected and the familiar, for a unique experience
each candle burns for 6 to 8 hours, creating a warm, enveloping glow that permeates your space with a captivating scent
even better than the 2022 edition, our calendar for this year features exceptional improvements: higher quality wicks, a stronger calendar with magnetic closure, an improved design including individual boxes for each small candle, candles which burn longer (tested and approved), as well as exclusive fragrances, including the new winter collection. additionally, our mini amber jars replicate the beautiful look of our traditional SOJA&CO candles for an even more refined experience
inside, you will discover an assortment of 6 SOJA&CO fragrances that you may already know and like
in addition, we have a surprise in store for you with the 3 new fragrances from our winter collection
to top it off, you will enjoy more than 15 fragrances exclusive to the calendar that will take you, every day, on a sensory journey that is both festive and warm
be ready to receive an email notification as soon as your calendar leaves our warehouse to reach your home
our guarantee: it will be in your hands before December even rolls around
in addition, you can expect to receive this notification during the month of November - as soon as assembly progresses, you will be able to follow the progress of the project on social media or via our newsletters
absolutely, you are free to order as many advent calendars as you want, there are no restrictions on the number you can order
we are delighted to be able to offer you our advent calendar in our two stores
although we have significantly increased our stocks this year, the calendar nevertheless remains in limited quantities
to ensure you get yours, don't wait too long: pre-ordering is your guarantee that you won't miss out on this exceptional experience
the calendar will be available exclusively on our website and in our stores
the advent calendar is a special offer created to give you a unique and festive experience every day in December
it is designed to be a standalone experience, meaning that promotions or Discounts are generally not applicable to ensure that every day is a special surprise
for usage tips, visit CANDLE CARE
DELIVERY & PICK UP IN SHOP/WAREHOUSE
given the considerable weight of our product, delivery is not included in the initial price
however, to offer you a practical and economical option, we invite you to take advantage of our delivery service collection in store or at our warehouse located in Longueuil on the south shore of Montreal
you can select the method you prefer at the checkout
if you are having difficulty finalizing your order, this may be due to the unavailability of certain products for in-store collection or delivery
we encourage you to check the availability of these items directly in your cart
it's confirmed! For your utmost satisfaction, the products that are not on pre-order will be shipped in the first shipment (at our expense), and the advent calendar will follow in a second shipment (which you technically paid for during checkout)
if you have chosen warehouse or in-store pickup, your order can only be retrieved once the advent calendar is ready, and you've received a notification about it
if you prefer to receive your SOJA&CO. products without delay, we recommend placing two separate orders, this way, you can enjoy the available items immediately while preparing for your advent calendar surprise later on
the decision is yours! You have the option to pick up your calendar at our warehouse or at one of our two stores
otherwise, delivery is also available for this product *not eligible for free shipping
be ready to receive an email notification as soon as your calendar leaves our warehouse to reach your home
our guarantee: it will be in your hands before December even rolls around
in addition, you can expect to receive this notification during the month of November - as soon as assembly progresses, you will be able to follow the progress of the project on social media or via our newsletters
get ready to receive an email notification as soon as your calendar is ready, and we assure you it will be in your hands before December 1st
we do not currently have a program where we can take back your containers. however, we encourage you to reuse them at home. here are a few examples
you can also fill up your empty containers with our products offered in bulk at our SOJA&CO. boutiques
finally, we are currently working on an innovation allowing us to offer you new options for reusing candle jars. more information to come!